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HI-LUX Terms of Service

Effective Date: October 13, 2025

These Terms of Service (“Terms”) govern your use of the HI-LUX online store at hilux.life (the “Site”) and your purchase of products from us. By accessing or using the Site or purchasing products, you agree to be bound by these Terms.

HI-LUX is currently operated as a sole proprietorship based in California. Until formal registration as an LLC or other legal entity, the owner may be personally liable.

1. Orders and Acceptance

  1. All orders are subject to acceptance by HI-LUX, which may include verification of payment, billing information, and delivery address.

  2. HI-LUX reserves the right to refuse, limit, or cancel orders at any time for any reason, including but not limited to suspected fraud, product unavailability, or errors in pricing or description.

  3. Product availability, descriptions, and prices may change without notice.

  4. HI-LUX reserves the right to limit quantities purchased per customer or per order.

  5. Confirmation of your order does not constitute acceptance until payment has cleared and the order has been approved.

2. Payment Terms

  1. Accepted payment methods include major credit/debit cards, PayPal, and other methods listed at checkout.

  2. Payments are processed securely through third-party processors. HI-LUX does not store your full payment information.

  3. Payment must be received in full prior to shipment. Orders not fully paid may be canceled.

  4. You are responsible for all applicable taxes, shipping, customs, and handling fees.

  5. HI-LUX reserves the right to request additional verification of payment or billing information before processing your order.

3. Shipping and Delivery

  1. Shipping timelines are estimates and may vary due to carrier delays, product availability, customs, or other factors outside our control.

  2. Risk of loss or damage passes to the buyer upon delivery to the carrier.

  3. Title to the products passes to the buyer upon shipment.

  4. HI-LUX is not responsible for delays, loss, or damage caused by third-party shipping carriers.

  5. Customers are responsible for providing accurate shipping information. HI-LUX is not responsible for lost shipments due to incorrect or incomplete addresses.

  6. Expedited shipping requests are accommodated when possible but are not guaranteed.

4. Returns and Refunds

HI-LUX provides a limited return policy as follows:

  1. Returns are not guaranteed and require explicit approval from HI-LUX.

  2. Return requests must be submitted to support@hilux.life within 14 days of delivery. Requests must include proof of purchase, photographs of the product, and a detailed explanation of the reason for return.

  3. All returns require prior authorization; unauthorized returns may be refused or returned at the customer’s expense.

  4. Products must be unused, in original packaging, and in resalable condition to qualify for a return.

  5. Defects: Any claim of product defect must be accompanied by verifiable proof (e.g., photographs, videos, or other documentation). Returns or refunds will not be accepted without sufficient proof of defect.

  6. Shipping costs for returns are the responsibility of the customer.

  7. Refunds, if granted, are limited to the product purchase price minus shipping, handling, and restocking fees.

  8. HI-LUX reserves the right to deny returns for any reason at its discretion, including noncompliance with these conditions.

Note: This policy is intentionally restrictive to protect inventory and comply with supplier agreements.

5. Manufacturer Warranty

All products include a 2-year manufacturer warranty covering defects in materials or workmanship under normal use.

  1. Warranty claims must be submitted to support@hilux.life with proof of purchase and photos of the defect.

  2. HI-LUX will facilitate warranty claims with the manufacturer.

  3. Warranty does not cover: misuse, accidents, unauthorized repairs, cosmetic damage, or normal wear and tear.

  4. HI-LUX is not responsible for shipping costs associated with warranty claims unless explicitly stated.

  5. Warranty coverage is subject to the manufacturer’s terms and conditions.

6. Product Use Disclaimer

  1. Products are intended for personal, non-commercial use unless otherwise specified.

  2. Customers are responsible for ensuring products are used in accordance with instructions.

  3. HI-LUX is not responsible for damages, injuries, or losses resulting from misuse, unauthorized modification, or improper installation of products.

7. Intellectual Property

  1. All content on the Site, including logos, designs, text, images, and videos, is the property of HI-LUX or its licensors.

  2. You may not reproduce, distribute, or create derivative works without express written permission.

  3. Unauthorized use of intellectual property may result in civil or criminal penalties.

8. Third-Party Services

  1. The Site may include links, integrations, or services from third parties, including payment processors, shipping carriers, and analytics providers.

  2. HI-LUX is not responsible for the privacy, security, or performance of third-party services. Users should review third-party privacy policies before use.

9. Privacy and Data Handling

  1. HI-LUX collects personal information in accordance with its Privacy Policy, which is incorporated into these Terms.

  2. By using the Site, you consent to the collection, storage, and use of your information as described in the Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law:

  1. HI-LUX and its owner are not liable for indirect, incidental, or consequential damages arising from use or inability to use the Site or products.

  2. Our liability, if any, is limited to the purchase price of the product.

  3. We are not responsible for damages, delays, or losses caused by third-party shipping carriers, manufacturers, or service providers.

11. Indemnification

You agree to indemnify and hold harmless HI-LUX, its owner, affiliates, and employees from any claims, liabilities, damages, or expenses arising from:

  • Your use of the Site or products

  • Violation of these Terms

  • Violation of applicable laws or third-party rights

12. Dispute Resolution and Governing Law

  1. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

  2. Any disputes arising under these Terms will be resolved in the state or federal courts located in California.

  3. Parties agree to first attempt resolution through good-faith negotiation before initiating litigation.

13. Force Majeure

HI-LUX is not liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, labor disputes, governmental actions, pandemics, or carrier interruptions.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

15. Modifications

HI-LUX reserves the right to update or modify these Terms at any time. Updated Terms will be posted on the Site with a revised Effective Date. Continued use of the Site constitutes acceptance of the updated Terms.

16. Contact Information

For questions,

Owner: Ariel Yosef
Email: support@hiluxtech.net
Website: hilux.life